Acceptable Use Policy

Last updated: March 26, 2026

This Acceptable Use Policy ("AUP") explains the rules for using Dead Simple Email. It applies to the website, API, dashboard, and any email messages or attachments sent, received, or stored through the Service.

You may use the Service only in ways that comply with this AUP, our Terms of Service, and all applicable laws and regulations. If we believe your use violates this policy, we may investigate, restrict, suspend, or terminate access to the Service.

1. Core principle

Dead Simple Email is built for legitimate application messaging, agent workflows, customer support, transactional communication, and other lawful email use cases. It is not a platform for spam, abuse, impersonation, or harmful automation.

2. Prohibited messaging practices

2.1 Spam and unsolicited bulk email

  • Sending unsolicited bulk messages
  • Using purchased, rented, scraped, or harvested contact lists
  • Sending to recipients who did not request or reasonably expect the message
  • Ignoring unsubscribe or opt-out requests
  • Using misleading subject lines, sender names, or headers

2.2 Phishing, fraud, and impersonation

  • Impersonating people, brands, or organizations without authorization
  • Collecting credentials, payment information, or personal data through deception
  • Running scams, social engineering campaigns, or fraudulent workflows
  • Misrepresenting the origin or intent of messages

2.3 Malware and harmful payloads

  • Transmitting malware, ransomware, spyware, or malicious attachments
  • Sending links or files intended to exploit vulnerabilities
  • Using the Service to facilitate unauthorized access, attacks, or disruption

3. Prohibited platform behavior

  • Attempting to bypass rate limits, quotas, or abuse controls
  • Probing, scanning, or disrupting infrastructure without authorization
  • Reverse engineering or attempting to extract source code from the Service
  • Using the Service to support illegal content or illegal activity
  • Reselling the Service without written authorization

4. Compliance expectations

You are responsible for ensuring your use of the Service complies with all applicable laws, including rules related to consent, disclosures, opt-outs, retention, privacy, and cross-border data use.

Depending on your use case, that may include compliance with laws and frameworks such as CAN-SPAM, CASL, GDPR, CCPA, and industry-specific requirements that apply to your business.

5. Agent and automation use

Agentic and automated workflows are allowed, but they must remain accountable and reviewable. You must not use automation to multiply abusive behavior, create deceptive identities at scale, or route harmful content through disposable inboxes.

If your product creates inboxes programmatically for users, agents, or tenants, you remain responsible for the activity that occurs under your account.

6. Enforcement

We may take action at our discretion to protect the Service, recipients, customers, and broader email ecosystem. Enforcement steps may include:

  • Blocking or delaying message delivery
  • Restricting inbox creation or API usage
  • Suspending or terminating accounts
  • Removing content or stored data where appropriate
  • Cooperating with law enforcement or legal process when required

7. Reporting abuse

If you believe someone is using Dead Simple Email for abuse, phishing, spam, or other harmful conduct, contact us at hello@deadsimple.email with relevant details, message samples, and timestamps if available.

8. Policy updates

We may update this AUP from time to time. Material changes will be posted here with a new effective date. Continued use of the Service after an update means you accept the revised policy.